Seven Simple Questions that Every Leader Must Answer for an Engaged Team11 Aug 2017, by Leadership in
Engaging and mobilising employees can feel like a daunting challenge. However, we have found that a few simple behaviours can make a huge different to improve engagement.
It is frustrating to have to read minds
For instance, many employees are frustrated because they feel like they have to read their manager’s mind. They don’t know how they are doing and how they can do better. The annual performance review is sometimes their only chance to find out, and that event is so formal – and potentially stressful – that the environment is not conducive to clear communication about improvements.
Spans of control contribute to the problem
This situation is not completely the fault of management. In some organisations, spans of control have become so large that managers have to complete yet another formal performance reviews every three or four days.
The solutions are simpler than you might think
There are many simple strategies to engage and mobilise employees. They cost almost nothing to implement, can be put into place immediately, and have huge impact.
For instance, one opportunity that many leaders have is to give more frequent, informal feedback about how each employee is doing. That way, everyone in an organisation knows what is expected of them and how they can get better.
The seven questions
There are seven simple questions every leader must answer and communicate to employees. As with advertising, frequency counts. Small, informal conversations about performance go a long way – especially when they include teachable moments about different situations and details. The questions include:
- What do I expect from you?
- What are you doing well?
- What, if anything, can you be doing better?
- What, if anything, do I want you to do better?
- (If appropriate): What will happen if you improve (e.g., more responsibility, more time with leadership, more desirable assignments)?
- (If appropriate): What will happen if you don’t improve?
- How can I help?
While all of these questions are important, the last question is especially important. It shows the employee that the leader cares, and is not merely abdicating responsibility or shifting blame.
To take our free self-assessment about how well you are engaging and mobilising, Click here.
If you would like to discuss how to turn your team into the best it can be please contact us